Terms and Conditions

Your use and/or access to the Bonbon Group website and its products/services is subject to your agreement of the below Conditions of Use.

The agreement is formed between you and Bonbon Limited.

The materials contained in this web site are protected by copyright and trade mark law. Bonbon Group may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Under no circumstances shall Bonbon Group Ltd be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on the Bonbon Group Ltd website. Bonbon Group excludes all liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any, use of the information on or access through the Bonbon Group website.

Customer Service Policy

Bonbon Group takes every endeavour to ensure that your pack arrives on your specified day and in good condition. If there is a problem with your delivery or non-arrival of products, there are a number of resolutions depending on your particular situation. We do operate a refund policy in the form of a replacement products in the event of a non-arrival. Please email details to contact@bonbonvegan.com

If you change of address and fail to update your details on the Bonbon Group website you will be liable for the Bonbon Group being posted to the wrong location. We will not be responsible for any delays to member’s delivery which falls outside the control of Bonbon Group or our employees.

Returns Policy

Please choose your purchase carefully as a refund may not be provided if you simply change your mind. Repairs, refunds or exchanges will not be accepted or provided unless the goods are faulty or unfit for purpose.

All goods purchased online from Bonbon which qualify for a refund may be exchanged for a refund with proof of purchase. This is provided that the goods are returned within 10 days of purchase, have not been used and are in their original packaging.

To enquire about returning an online order from Bonbon, please contact our friendly Customer Service team. contact@bonbonvegan.com

Price / Payments

The prices shown on the Bonbon Group website are shown exclusively in New Zealand dollars and include GST. All transactions are processed in NZD.

Bonbon Group reserves the right to cancel or suspend promotions or discount offers at any time without warning.

Ordering online with Bonbon Group is safe and secure. We have a secure online store and use the Payment Express Gateway to process credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. DPS Payment Express Software is certified with over 200 banks globally.

Delivery  Policy

Bonbon Ships out its parcels daily, we will do our best to move your order from being received to leaving our factory as soon as possible we have a 48 hour target. Parcles are shipped with Pbt Couriers or New Zealand Post, you will be emailed throughout the process so you know what stage your parcel is at. If you are ever in doubt please contact us via email with your order number contact@bonbonvegan.com.

Cancellation Policy

Once an order has been made and paid for, you cannot cancel it, unless in a special circumstance and the cancellation is approved by our company. Please email us contact@bonbonvegan.com

How to contact us

Pick up the phone and call us Free NZ customers 0800 584 291 International customers +6421871168 or you can email contact@bonbonvegan.com

Privacy & Security

Here at Bonbon we are committed to protecting your privacy when you are using our online services. The Policy applies to all users of contact@bonbonvegan.com and any of our other sites which explicitly link to this Policy. When you register with contact@bonbonvegan.com you are confirming that you accept the terms of this Policy and consent to our use of any personal information you provide in accordance with this Policy.

Bonbon Data Protection Principles Bonbon complies with eight principles relating to the processing of personal information: Fairly and lawfully processed. Processed for a limited time. Adequate, relevant & not excessive .Accurate. Not kept longer than necessary. Processed in accordance with your rights. Secure. Not transferred to countries without adequate protection. We will always follow these principles and ask you how you would like us to communicate with you.

Who is the Data Controller? When you provide personal information to contact@bonbonvegan.com the data controller is Bonbon. If another company is the data controller, this will be made clear when you provide your personal information.

How Bonbon use personal data. The data controller will use your information together with other information for the following purposes: Contacting you (including updating you on order status, sending your goods, sending newsletters and details of offers and promotions that we believe you will be interested in). Marketing and surveying (including improving the content, design and layout of contact@Bonbonvegan.com and understanding the interests and buying behavior of our customers). Your personal information will be disclosed where we are obliged or permitted by law to do so.